Refund & Cancellation Policy

1. 14-Day Money-Back Guarantee

At Sky Engineering EOOD, we want drivers to have complete confidence in Flowix PRO. If you purchase a PRO monthly or annual subscription and decide that the Service does not meet your needs, you are eligible for a full refund within 14 days of your initial purchase date.

2. How to Cancel Your Subscription

You can cancel your subscription at any time without any hidden fees or penalties:

1. Navigate to your Subscription Settings in the Flowix dashboard.
2. Click Manage / Cancel Subscription to open the self-service Paddle Customer Portal.
3. Click Cancel Subscription to stop future recurring charges.

Following cancellation, your PRO benefits (1-year storage, telemetry privacy controls, CSV export) will remain active until the end of your current paid billing period. After this date, your account automatically reverts to the Free tier.

3. How to Request a Refund

To request a refund within the 14-day window:

• Email our support team at support@flowix.com with your account email and Paddle order reference.
• Alternatively, you may contact our Merchant of Record, Paddle.com Market Limited, via paddle.net with your transaction receipt.

Refunds are processed promptly to the original payment method (credit card, PayPal, Apple Pay, etc.) within 3–5 business days depending on your financial institution.

4. Billing Questions & Support

For any questions regarding your invoice, tax calculation, or payment status: